Hotel Kaneyamaen & Bessho SASA

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

Transportation

[1]What is the name of the nearest station?

It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.

Google Map: Fujisan station

[2]Does the hotel provide shuttle transportation from the station?

Yes, complimentary shuttle service from Fujisan station is available upon request until the last check-in time of 6:00pm.

[3]How do I request the hotel shuttle?

Once you arrive at Fujisan station, call the hotel to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call. The actual time may vary depending on traffic and dispatch situation.

[4]Where should I be in Fujisan station to take the hotel shuttle?

pho_step_goal.png

The pickup location is in front of the café "豆の樹(Mamenoki)". To walk to the café, turn right out of the train ticket gate, or go through the red shrine gate from the bus terminal and walk straight ahead down the hallway, you will then see the café across the street right outside the exit. Please be aware that it is on the opposite side from the bus terminal, the taxi stand and the tourist information.

[5]Can I make an advanced reservation for the shuttle?

No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.

[6]I can't call the hotel as I don't have a cell phone, can I send email to request the shuttle?

No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.

[7]Can I request luggage pick-up at the station as I would like to enjoy the sights before check-in?

No, we cannot pick up luggage without its owner for security reasons.

[8]Can I store my luggage at the hotel after check-out and then take the hotel shuttle to and from the station?

We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.

[9]Does the hotel provide shuttle transportation to the station after check-out?

Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am upon reservation. Reservations can be made with the front desk upon check-out.

[10]Do you provide a transfer service from the airport?

No, we do not provide any transfer service from the airport. You may take public transportation.

[11]What transportation can we take to or from Tokyo?

You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.

Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/

FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/

[12]What transportation can we take to or from Kyoto/Osaka?

The best way from Kyoto/Osaka is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle from Mishima station. Public bus from Mishima station to Kawaguchiko station is also available in case you cannot take the hotel shuttle.

http://bus-en.fujikyu.co.jp/highway/detail/id/29/

If you would like to go to Kyoto/Osaka after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka. Reservation for the hotel shuttle must be made upon check in.

[13]What transportation can we take to or from Hakone?

Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.

HAKONE TOZAN BUS
http://www.hakone-tozanbus.co.jp/english/index.html

FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[14]What transportation can we take to or from the Gotemba Outlets?

There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/

[15]What transportation can we take to or from the Fuji Shibazakura Festival?

The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.

[16]How do I take the hotel shuttle to or from Mishima station, or Gotemba station?

Please contact the hotel for reservation at least 2 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.

[17]What are the times and fares of the hotel shuttle to or from Mishima/Gotemba station?

<Mishima station to the hotel>
Departure: 12:45pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 1250yen per passenger for one way, charged upon check out

<The hotel to Mishima station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 12:00pm / B 12:00pm / C 17:00pm
Fare: 1250yen per passenger for one way, charged upon check out

<Gotemba station to the hotel>
Departure: 13:45pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:15pm
Fare: 750yen per passenger for one way, charged upon check out

<The hotel to Gotemba station>
Departure: A 9:30am (includes sightseeing stop) / B 10:00am / C 15:15pm
Arrival: A 11:00pm / B 11:00pm / C 16:00pm
Fare: 750yen per passenger for one way, charged upon check out

[18]Can the hotel shuttle wait if I am late arriving?

No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.

Hotel

[1]What are the check-in and check-out times?

Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:00pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.

[2]I am arriving early. Can I store my luggage until my room is ready?

If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.

[3]Is parking available?

Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.

[4]Do I need to make a reservation for Japanese tea service?

No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.

[5]What time does the Taiko Drum show start? Can I make a seat reservation?

The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.

[6]If I am not staying at the hotel, can I watch the Taiko Drum show?

No, you must be a guest of the hotel to watch the show.

Reservations

[1]Can I add extra guests to my reservation upon check-in and pay the difference?

No, we cannot accommodate guests beyond the number of guests stated on the reservation.

You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.

[2]Is requesting double/king/queen beds possible?

We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.

[3]I would like to request a non-smoking room.

If you booked a smoking room, unfortunately the room type does not have a non-smoking option. We would recommend you to book a non-smoking room or we can deodorize your room. Descriptions of rooms can be viewed during the online room reservation process.

[4]Can I order something special to celebrate a special occasion, like a birthday or anniversary?

Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,000yen/12cm diameter
Flowers: We can arrange according to your budget.

[5]Can you decorate the hotel room with flowers, rose petals or balloons?

Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.

Meals

[1]Do you cater for dietary requirements?

We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 3 days prior to the guest's scheduled arrival date.

While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.

[2]Can I choose menu for dinner?

We do not provide options for dinner menu. Dinner menu is set in advance.

[3]Do I need to make a reservation for dinner time?

Dinner time can be reserved upon check in on a first come, first-served basis.

[4]What are the times for dinner and breakfast?

Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.

Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.

Baths

[1]What are the hours for the public baths?

The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:30am, 11:00am to 2:00am
(15:00pm to 2:00am on Friday)

"Motoyu" on the ground floor
6:00am to 11:00am, 13:00pm to 0:00am
(6:00am to 11:00am, 15:00pm to 0:00am on Tuesday)

[2]What are the hours for ladies and gentlemen at the rooftop onsen?

Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.

[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 14:30pm to 18:30pm (close 19:00pm)

[Mondays]
[AM] Close at 9:30am due to cleanup.

[3]Can I wear swimsuits in the public baths?

No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.

[4]Are the public baths mixed?

No, our public baths are separately accessible for ladies and gentlemen.

[5]Are guests with tattoos allowed in the public baths?

Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the private bath or the room with a private open-air bath.

[6]Is there a private bath?

Yes, private bath features one inside tub and one outdoor tub. It is available upon reservation between 15:00pm to 22:00pm. The fee is 3,240yen per one hour.

Please be noted that the bath does not have the view of Mt. Fuji as it is located on the ground floor.

[7]Do I have to be a hotel guest to use the baths?

Yes, the public baths are only available for hotel guests.

Others

[1]Do you have a spa treatment service on site? What are the hours?

Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.

The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:30pm (last appointment)

[2]Do you offer any day trips to local attractions? Is there a multi-lingual speaking guide available?

Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours

[3]Does the hotel book restaurants or public transportations on behalf of hotel guests?

No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.

[4]Can I send a package to the hotel?

Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.

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